Krishna Travels Ltd cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class services (collectively, our “Services”).

1. The Personal Information We Collect

Your personal data includes information such as:

• Name
• Address
• Telephone number
• Date of birth
• Email address
• Other data collected that could directly or indirectly identify you for the purpose of processing your application or request.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update, or otherwise take control of your personal data that we process. If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at INSERT EMAIL. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

We’ve also created a Privacy Centre to provide answers to your most common questions, quick links to access your Account Settings, instructions on how to exercise certain rights that might be available to you, and definitions of key terms and concepts noted in this Privacy Policy.

2. How Personal Information Is Used

We use your personal information for various purposes, depending on the specific services you interact with. These include:

1. Account Creation: Collecting your name and contact information when you create an account on our websites or apps.
2. Service Provision: Gathering details like your name, contact information, and payment details to provide services.
3. Booking Services: Processing your personal information to provide vacation or holiday bookings and transferring necessary details to service providers.
4. Photo Uploads: Collecting and using your image for travel-related services.
5. Marketing Sign-Up: Collecting your name and contact details when you sign up for information or marketing.
6. Posting Content: Using your content, such as photos and reviews, that you post or allow us to post on our services and social media.
7. Communication: Collecting information when you communicate with us or subscribe to newsletters, including sending reminders about expiring documents.
8. Promotions: Gathering details when you participate in promotions or sweepstakes, sometimes in collaboration with other entities.
9. Event Interaction: Collecting information you provide at events, both virtual and in-person, about your interests and contact details.
10. Administrative Purposes: Managing inventory, understanding service usage, maintaining security, providing reports, and enforcing policies.
11. Research and Development: Improving our services, understanding customer preferences, and conducting research and analysis.
12. Legal Compliance: Meeting legal obligations, responding to subpoenas or court orders, and cooperating with investigations.
13. Protection: Detecting and preventing fraud, ensuring security, and protecting you, us, and others.
14. Trip Provider Collaboration: Partnering with airlines, hotels, and other entities to offer services, adhering to their privacy practices.
15. Follow-Up Services: Using collected information for follow-up services related to extensions, permanent residency, and employment changes.
16. Other Uses: Any additional uses that we notify you about or that you consent to.

3. How We May Disclose and Transfer Personal Information

We may share your personal information for various purposes and with different entities, as outlined below:

1. Affiliates and Subsidiaries: To support and provide our services, including processing trip and booking requests and sharing sensitive data with logistics companies and translators. This also helps improve our services and customer support.
2. Vendors and Service Providers: With service providers who perform tasks on our behalf, such as IT services, help desks, chatbots, analytics, and consultants. We may also share uploaded images with review vendors for processing.
3. Trip Providers: To assist with bookings for accommodations, travel, tourist attractions, tours, and to meet entry requirements, including securing official invitations and conducting background checks as needed.
4. Business Partners and Third Parties: For understanding user interactions with our services, conducting research, improving services, and internal training. This includes sharing information for marketing, advertising, and campaign management.
5. Travel Companions: To facilitate group trips organized by you or your friends/family.
6. Government Entities: For immigration services and logistics, sharing sensitive data as necessary.
7. Customers and Clients: When providing services on behalf of a business.
8. Legal Requirements: To comply with legal obligations, including disclosures to regulators, government entities, and law enforcement as required.

We may also share your personal information in the following situations:

• Business Transfers: If we or our affiliates are acquired, merged with, or invested in by another company, or if assets are transferred during bankruptcy or insolvency proceedings. This includes disclosures to lenders, auditors, and advisors.
• Compliance and Legal Obligations: To comply with legal processes, such as subpoenas and court orders, and to respond to national security or law enforcement requests.
• Security and Protection of Rights: To protect our services, rights, property, and the safety of others, including preventing and responding to fraud, unauthorized activities, and legal violations. This also covers disclosures related to litigation, legal claims, and internal functions.
• Aggregate and Deidentified Information: Using, disclosing, and processing aggregate and deidentified information for quality control, analytics, research, and development.
• Other Disclosures: Any other disclosures required or permitted by law. If necessary, we will notify you and obtain your consent.

4. Data Retention

We will keep and use your personal information for as long as necessary to fulfill the purposes outlined above or as communicated to you at the time of collection. This includes:

• Complying with legal obligations and government auditing requirements.
• Resolving disputes.
• Enforcing our agreements, including those with our clients.

5. Security

We enforce stringent security measures to safeguard your information against loss, misuse, and unauthorized alterations. Our website ensures secure access to protect your data. For enhanced security, we advise against sharing passwords, as this could lead to unauthorized changes or misuse of your information by others. Once your information is in our database, it remains unchanged, and only authorized users can modify it.

6. Links to Other Sites

When you visit our website, you may encounter links to other websites. Please be aware that we do not assume responsibility for the privacy policies of these external sites.