Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the services provided by Krishna Travels Limited. By using our Services, you are acknowledging having read and accepting these terms and agree not to violate our policies. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to the Contact Us page. Failure to comply with these Terms may result in legal action and restriction of your ability to access this site. From time to time, Krishna Travels Ltd may modify these Terms. Please continue to review this agreement whenever accessing or using this site.
In these terms of service:
Payment is due when you place your order. You agree to pay all fees, charges, taxes, and shipping costs for products or services from Krishna Travels Ltd or other vendors through our site. If payment fails or isn't made, your application will be marked as incomplete. Your application won't be submitted until full payment is received. Fees and requirements for passports can change without notice, including consular fees and required documentation.
When paying online, your credit card will be charged immediately after verification. Our secure server encrypts your payment details, preventing unauthorized access. Your browser will show a padlock icon indicating a secure environment. We will verify your personal information against third-party databases to prevent unauthorized card use. By accepting these terms, you consent to these checks. All your information will be handled securely according to GDPR. We may ask for additional information during security checks.
Processing times for passports quoted by Krishna Travels Ltd are approximate and based on processing times provided by Embassies, Consulates, High Commissions, and the Department of State (issuing authority) under normal circumstances. For “Same Day” and “Next Day” processing options, please clarify on the order form. For other processing options, processing time should be calculated starting the day after submission of the documents to the issuing authority.
The issuing authority may request further explanations. The issuance of the passport is at the sole discretion of the issuing authority, and theirs is the final decision. Krishna Travels Ltd cannot and does not guarantee that the issuing authority will issue the passport in a timely manner and within the specified time frame.
When Krishna Travels Ltd returns your passport and documents, check that all details are correct. Ensure the passport is valid for your travel dates and matches your intended purpose. If you find any errors, contact Krishna Travels Ltd immediately. Krishna Travels Ltd will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, consular fees, courier fees, shipping charges, or any portion thereof will be refunded due to delays or denial of service.
Krishna Travels Ltd uses Royal Mail or DHL for shipping unless you request otherwise. We use standard envelopes and packing materials. Sometimes, documents can get damaged or lost during shipping. Krishna Travels Ltd is not responsible for any damage or loss during transit or once the product is with you. We strongly recommend using shipping services with real-time tracking. We are not responsible for any mistakes or delays by shipping companies. Krishna Travels Ltd does not guarantee the service quality, timely delivery, or other claims made by shipping companies.
If you want to cancel and request a refund, you should inform Krishna Travels Ltd before submitting the documents to the Embassies, Consulates, High Commissions, and the Department of State (issuing authority). No refunds will be given for electronic services. Service charges won’t be refunded.
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. The Privacy Statement is a part of this agreement.
By using this site and our services, you allow Krishna Travels Ltd to contact you by email, messaging, or other methods, for any purpose, including marketing and promotions.
All information on this website is provided "as is" without any warranties, express or implied, about its accuracy or completeness, or its suitability for any purpose. Krishna Travels Ltd is not responsible for any damages or losses from using or not being able to use this site. We disclaim all warranties related to the hardware and software supporting this site, including implied warranties and any damages. Krishna Travels Ltd and its affiliates are not liable for any inaccuracies, errors, delays, or interruptions in our services, or for any loss or damage from non-performance. We make no guarantees about the information or content provided on this site, whether from us or third parties.
This agreement and the Privacy Statement are the complete agreement between you and Krishna Travels Ltd, replacing all previous agreements. Not enforcing any part of this agreement doesn't mean we waive the right to enforce it later. Any changes or waivers must be in writing and signed by both parties to be valid.